User Information Requests

Law Enforcement Guidelines

 

Introduction

This guide is for law enforcement authorities seeking information about Muebox users and accounts in the course of criminal investigations. It is also intended as a reference for Muebox users who are interested in finding out more about our policies and processes for handling law enforcement requests.

Information relating to the request for removal of content from our platform can be found in our Terms of User. General information about our terms and policies is available in our Privacy Policy, Terms of Use and Community Guidelines.

If you are not a law enforcement official and have a request for our team, you can contact us via legal@muebox.com.

Index

What is Muebox?

Our guiding principles

Jurisdiction

Specificity

User notice

Information stored by Muebox

Public information

Non-public information

Submitting a user information request

English authorities

Foreign law enforcement authorities

How to submit your request

Production of records

Emergency disclosure requests

How to submit an emergency disclosure request

Assisting a Muebox user

Contact details

What is Muebox?

Muebox is an audio hosting service that allows users to network, create, post and share media.

Content uploaded by users to our platform can be shared to third party services (e.g. Facebook, Google+, Twitter).

Individuals can access our platform both on computers and via most Android and iPhone devices via our mobile app. You do not need to have an account to access content hosted on Muebox.

In order to avail of our hosting services, individuals must have a registered account. We offer a variety of account types which provide different features, tools and services. You can find out more about our account options on our website and within our App.

Our guiding principles

We believe in respecting both our users’ rights and the laws which govern our company’s operations. When it comes to processing information requests related to our users, we follow the below principles.

Jurisdiction

We will comply with valid requests for user information received from law enforcement, in accordance with the terms outlined in this guide and the applicable legal process.

We are based in Gloucester, England and will therefore process all disclosure requests pursuant to our Privacy Policy and the laws of the England and Wales.

Specificity

We require that all requests be related to specific accounts, implicated in specific investigations undertaken by law enforcement. We reserve the right to reject requests which are overly broad or which lack details regarding the relationship between the requested information and how it relates to an ongoing investigation.

User notice

We respect our users’ rights and privacy. Our policy is to notify users when we disclose their information in all cases, unless we are expressly requested to not disclose by the competent authority. Our notice to users will be in writing and will include a copy of the original document(s) requesting their information. Additionally, if the request relates to a user who is in violation of our Terms of Use, we reserve the right to prevent further abuse of our services, including notifying the user regarding their misconduct.

In exceptional circumstances, we may elect to not provide user notice e.g. in the case of an emergency disclosure request.

Information stored by Muebox

Some information we store is collected automatically, while other information is entered by the user, at their discretion. While we store the information we are provided, we cannot always guarantee its accuracy or if it relates to a real person. For example, a user may have created a fake profile, or provided us with inaccurate information. We do not require the use of real names, email verification or identity authentication.

Public information

Most account information is public on Muebox, which means that anyone can see it. A Muebox profile may contain: a profile photo, a display name, uploaded tracks, playlists (i.e. a collection of tracks, organized by the user) etc.

Additionally, a user has the option to include their “real name”, location, URLs and a short description about their account in their “bio” section, just underneath their profile image. You do not need a Muebox account in order to view information or content which is posted publicly.

Non-public information

Information not publicly visible, relating to registered users on our platform may include, but is not limited to:

  • Email address(es) associated with the account
  • IP address at the time of account creation
  • IP address of last access to Muebox
  • Month and year of birth

Submitting a user information request

UK authorities

We can only disclose requested information to a competent authority, when we are obliged to do so by applicable law.

Foreign law enforcement authorities

We can only respond to information requests filed by UK authorities. Therefore, we must request that all international law enforcement authorities follow the relevant cross border assistance procedure.

How to submit your request

Your request must be made on law enforcement letterhead, signed by the requesting agent. This can be sent via email, fax or post. Our contact details are provided at the bottom of this guide. Please note that we will not review or respond to any requests from non-law enforcement officials or non-valid email addresses.

All requests for user information must include the following:

  • Requesting agency and law enforcement agent name
  • The profile URL of the Muebox account in question (e.g. Muebox.com/Muebox)
  • Details about the specific information being requested. Please ensure that the information you require is not available on the public profile of the specified account
  • Legal grounds for data disclosure request
  • The reason for your investigations and details about how the requested data relates to your investigation
  • An official, agency-issued email address (e.g. name@agency.co.uk) so that we can verify your identity and get back in touch with you

Production of records

Unless otherwise requested, we will provide records in electronic format (i.e. PDF files), which can be opened with the majority of word processing software.

Emergency disclosure requests

In line with our Privacy Policy, we may disclose user information in response to a valid emergency disclosure request. If your request relates to an investigation involving the imminent danger of death or serious harm to a person, that we may have information to prevent, law enforcement agencies can submit an emergency disclosure request. International law enforcement authorities may submit requests for emergency disclosure.

How to submit an emergency disclosure request

You must submit an emergency request via email, with the subject line EMERGENCY DISCLOSURE REQUEST. These requests are evaluated on a case-by-case basis and must include all of the following:

  • Identity of the individual in imminent danger
  • Nature of the emergency
  • Muebox profile URL(s) of the account(s) containing information which may prevent the emergency
  • Details of the specific information requested and how it may prevent the emergency
  • Link(s) to any content which may provide further details or context to support your request

Muebox users aware of an emergency situation should contact local law enforcement officials for assistance.

 

Assisting a Muebox user

If you are assisting a Muebox user with an investigation, and need to obtain a copy of their non-public Muebox account information, please ask the user to contact us directly (contact details below). We can then assist the individual with obtaining the required information.

 

Contact details

Address:

The Accounting Crew,

2nd Floor, Mulberry House,

John Street,

Stratford-Upon-Avon,

CV37 6UB

Email: legal@Muebox.com

Non-law enforcement requests for assistance must be submitted via our contact@Muebox.com.

Last amended: August 2017

 

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